Which payment method is accepted?

Paypal and Alipay. If you want to pay by bank card, please contact customer service:dreammate1688@gmail.com

Is there any guarantee?

"lf the parcel is lost or can not be received out of force majeure, we will offer full refund.
Before the shipping, we will send customer videos of the finished doll and packaging video toguarantee the interest of customers."

How long is the production time？

2-5days.

Howl long will customer service staff responses?

"Our working hour is Mon-Sun, 7am-3pm.
We will response witnin 2 hous in working hour and witnin 8 hous in non-working hour"

How to check my order number and track my parcel?

"After payment is completed, we will send you the
order number via email and SMS within 24-48hours.Once you have obtained the tracking number, please go to the ""Check Order Status"" page to checkthe package information or contact customer service directly to inquire about the logisticsinformation."

How long is the shipping time?

"18-30 days (please note that some countries have
fewer flights, so delivery times may be delayed)"

Are your sex dolls watrerproof?

"Yes.
But if you have added electrical functions for your doll, pls keep electrical components away fromwater."

How to clean doll hair?

"Comb hair with comb.
wash hair with shampoo.
dry it with towel.
keep it in the air until it dry."

How to maintain sex dolls?

Apply baby powder

How to choose material?

"similarity rate: hard silicone head>soft silicone head>TPE head; hard silicone body>TPE bodyPrice: hard silicone head>soft silicone head>TPE head;
Pls refer to our blog to learn more information."

Why customization so expensive?

"Customization requires creating mold, which is costly.
Customized doll is made of made of silicone doll, which is more durable and more lifelike than TPEdoll.
Similarity rate of customized doll is 80%.
Production time is 40 days and video verification before shipping is supported."