Shop with Confidence on https://DreamMate.shop
At DreamMate.shop, we are fully committed to delivering high-quality products and outstanding customer service. This policy outlines our quality assurance, order cancellation terms, and return procedures. By understanding these policies, you can confidently shop for your sex dolls, knowing your satisfaction is our top priority. If you have any questions, our dedicated customer support team is here to help.
DreamMate Guarantee
Product Guarantee: DreamMate products are manufactured and sold by DreamMate and are guaranteed to be 100% authentic. We offer sex dolls made of high-quality silicone and platinumTPE materials, which are non-toxic and safe.
Before shipping, you will receive high-definition factory photos or videos of the doll. All products shipped are based on the products you ordered. You can request adjustments to the makeup, hairstyle, body details, etc. to ensure everything is as you expected.
Discreet Shipping: Every order is packed in a plain, unmarked box with no visible product information, guaranteeing your complete privacy.
Order Cancellation Policy
Although we offer one of the most customer-friendly return policies in the sex doll industry, please note that once an order is placed—either via deposit or full payment—it is considered a final sale.
Confirm Before You Pay
Please double-check all order details before payment. Once you complete the purchase, This commitment is binding. We strongly recommend that you request sample factory photos or videos before ordering. If you need help, please contact our customer service.
Cancellations Within 24 Hours
(Only custom dolls are accepted, non-customized products are not included)
Our order processing begins within 8 hours of receiving payment, which may include sourcing materials, scheduling production, packaging, and internal coordination. Because our processing times are strict, cancellations beyond 24 hours or after production has started are no longer eligible.
Time of Cancellation Refund Amount
Within 8 hours 95% Refund (5% fee)
Within 24 hours 80% Refund (20% fee)
After production No refunds
Why Are There Cancellation Fees?
Each order requires real labor and processing costs,from communication with manufacturers to packaging, inspection, and logistics. Cancellation fees help offset these sunk costs and maintain fair pricing for all customers.
Order Modification
You may modify your order before it enters production. Changes such as size, accessories, or wig selection can be made free of charge if the order hasn’t been processed yet. Once production starts, no modifications or cancellations are possible. Any updates at that stage must follow our Return & Exchange Policy.
Return Policy
Please inspect the doll immediately upon receipt.
We recommend recording an unboxing video before unboxing, showing the doll (head and body), shipping label, and packaging. If you notice any issues, please contact us within 24 hours of receiving the doll. Please provide clear photos, videos, and a description of the problem. Please send the video to: dreammate1688@gmail.com.
We welcome detailed feedback and will promptly address any issues based on photos. If you are unable to provide feedback, we will assume the product is in good condition.Please do not return dolls without prior approval.
Shipping Damage
If the package arrives with significant external damage, please file a claim immediately with the shipping provider. Depending on the severity, we will either send you a new doll or a repair kit for minor issues.
Lost Package
If the tracking number shows “delivered” but you haven’treceived the package, immediately contact UPS or FedEx to file a claim. Most of our shipments require adult signature confirmation to minimize this risk.
Return Conditions
Due to the intimate nature of sex dolls, returns are generally not accepted. Just like you wouldn’t want a used doll, we ensure every client receives a brand-new product.
If you believe you have a valid reason for return, the doll must be unused and in original condition. Upon receiving your return, our team will inspect it thoroughly. If the return violates policy, we may deny the refund. Fraudulent claims may be reported to relevant authorities.
⚠️ Do NOT return the doll without prior approval.
The address on the shipping label cannot be used for return shipments. Please contact our team for return authorization and instructions.
Refund Process
If you have any questions, we will handle them proactively and in a friendly manner, please do not file a payment dispute or chargeback through PayPal or your bank.
We are a reputable and trustworthy business, and we will resolve your concerns professionally and quickly. Open communication avoids unnecessary delays and fees.
Refund Timeline
Once a cancellation or return is approved, the refund will be issued to your original payment method.
Payment Method Refund Processing Time
Credit/Debit Card 6–10 business days
PayPal Up to 7 business days
If your refund hasn’t arrived within the expected timeframe, please contact us to obtain a refund reference number, which you can provide to your bank or card issuer for follow-up.For other questions, contact us at info：dreammate1688@gmail.com. Thank you!